Returns & Exchanges
As a customer, you have the right to return your purchase within 14 days from the date you receive your package. Once we have received your return, we will inspect and approve it, a process that takes up to four working days. In exceptional cases, refunds may take up to 14 days.
To register a return, click the link here.
Sweden:
When processing your return, we will deduct a return fee of 39 SEK. Additionally, the original shipping fee of 49 SEK will also be charged. The return fee applies to each individual order.
Finland and Denmark:
When processing your return, we will deduct a return fee of €10. Additionally, the original shipping fee of 109 SEK will also be charged. The return fee applies to each individual order.
How do I make a return?
To make a return, you need to register your order for return here .
1. Find your order confirmation
Look for your order confirmation in your email or on your delivery note, where you will find your order number and the email address used for the purchase.
2. Submit a return request
Enter your order number and email address in the fields on the returns form.
3. Wait for our confirmation
Fill out the return form, stating whether you want to return the product, make an exchange or complain about an item. Submit the form and wait for confirmation.
4. Print your return label
Once you have completed and submitted the form, you will receive a confirmation email with a return label to print or a QR code to scan at your postal service.
5. Pack your goods
Place the products in the original carton and attach the new return label over the old one if you choose to print it. If you use the QR code, you do not need to attach a label.
6. Drop off the package
Bring your package to the nearest agent and you're done!
When will I receive my refund?
Refunds for your return will usually be processed within 2-4 business days after we have processed your return.
How much does a return cost?
When you return your order, we charge a return/administration fee of 10€ .
The cost will be deducted from your refund once we have received and processed your return.
The return fee is charged for each individual order.
Can I make a exchange?
To make an exchange, you need to register your order for return here .
We only offer size exchanges. If you are interested in a different model or color, you are welcome to return the item for a refund and place a new order directly for the item you want instead.
Please email us and we will help you.